Effective Date: 10-10-2025
Company: Desert Safari Tour Abu Dhabi
Website: https://desertsafaritourabudhabi.com
Email: info@desertsafaritourabudhabi.com
Contact Number: +971 56 379 4806
1. Introduction
Desert Safari Tour Abu Dhabi (“we”, “us”, “our”, or “the Company”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
By using our website, communicating with us, or booking any service, you consent to the collection and use of your personal data in accordance with this Privacy Policy.
2. Information We Collect
We collect personal and non-personal information to facilitate bookings, provide customer support, and enhance your overall experience.
A. Information You Provide Directly
When you contact us, make a booking, or submit a query, we may collect:
- Full name
- Contact number (mobile or WhatsApp)
- Email address
- Pickup location or hotel details
- Number of participants
- Booking preferences (tour type, date, time, optional activities)
- Special requirements or notes provided by you
- Payment information (if prepayment or deposit is made through online means)
B. Automatically Collected Information
When you visit our website, we may collect certain information automatically through analytics tools:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referral source (how you arrived on our site)
This information is collected using cookies and similar technologies to improve website performance and user experience.
3. Use of Collected Information
We use the collected information for the following purposes:
- Booking & Service Fulfillment:
- To confirm your booking, arrange pickup, and deliver the selected tour or activity.
- Customer Communication:
- To contact you for confirmation, pickup coordination, updates, or customer support.
- Payment Processing:
- To process payments or deposits if applicable (through secure third-party payment gateways).
- Marketing & Promotions:
- To send offers, updates, or promotional content if you have opted in.
- You may opt out of marketing messages at any time.
- Website Improvement:
- To analyze website usage, fix issues, and enhance navigation or content relevance.
- Legal Obligations:
- To comply with UAE regulations, government requirements, or lawful requests.
4. Cookies and Tracking Technologies
Our website uses cookies to improve user experience and understand visitor behavior.
Cookies are small text files stored on your device that help us:
- Recognize returning visitors
- Analyze traffic and usage patterns
- Save preferences like selected language or session details
You can disable cookies in your browser settings, but doing so may affect website functionality.
We may also use tools like Google Analytics, Facebook Pixel, or other analytics software for anonymous traffic tracking and performance optimization.
5. Data Retention
- We retain your personal data only for as long as necessary to fulfill the purpose it was collected for (e.g., booking management, legal compliance, tax, or accounting requirements).
- Booking and payment records are generally retained for up to 24 months for operational and record-keeping purposes.
- You may request deletion of your data once it is no longer needed, subject to legal and financial retention obligations.
6. Data Protection and Security
We take appropriate administrative, technical, and physical measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Security measures include:
- Encrypted data transmission (SSL/HTTPS)
- Secure servers and restricted access to sensitive information
- Limited internal access on a need-to-know basis
- Use of trusted third-party tools for payments and hosting
However, no data transmission over the internet is completely secure. You acknowledge that transmission of your information is at your own risk.
7. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to any third parties.
Your data may only be shared under the following limited circumstances:
- Service Fulfillment:
- With our trusted partners, drivers, or tour operators to arrange pickup, tours, or activities.
- Payment Processing:
- With verified payment providers or banks to process transactions securely.
- Legal Compliance:
- When required by UAE law, governmental authorities, or in response to lawful requests.
- Business Operations:
- With IT service providers, hosting platforms, or analytics tools under confidentiality agreements to support our website and communication systems.
All third parties we work with are obligated to keep your information secure and use it only for legitimate business purposes.
8. Your Rights
Depending on applicable UAE data protection principles, you have the right to:
- Access your data – Request a copy of the information we hold about you.
- Correct your data – Update or correct inaccurate or incomplete information.
- Delete your data – Request deletion when the data is no longer necessary.
- Restrict processing – Limit how your information is used in certain situations.
- Withdraw consent – Opt out of marketing communications or revoke consent for data use at any time.
To exercise these rights, contact us via info@desertsafaritourabudhabi.com.
We may require proof of identity before processing your request for security reasons.
9. Third-Party Links
Our website may contain links to external websites or social media pages (e.g., WhatsApp, Facebook, Instagram).
We are not responsible for the privacy practices, content, or policies of these third-party sites.
You are encouraged to review their respective privacy policies before interacting with them.
10. Data Transfers
Our servers are located within the United Arab Emirates. However, some service providers (e.g., hosting, email, analytics) may process data outside the UAE.
By using our website, you consent to the transfer of your information to such jurisdictions where necessary for service fulfillment, under conditions ensuring data protection.
11. Protection of Minors
Our services are primarily designed for adult customers.
We do not knowingly collect personal data from individuals under 18 years of age without consent from a parent or guardian.
If you believe a minor has provided personal data, contact us immediately for deletion.
12. Updates to Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business operations.
The updated version will be published on this page with a new effective date.
You are encouraged to review it periodically to stay informed of how we protect your data.
13. Consent
By using our website, contacting us, or booking a service, you consent to our collection and processing of your information as outlined in this Privacy Policy.
14. Contact Information
For questions, complaints, or data-related requests, contact:
Desert Safari Tour Abu Dhabi
Email: info@desertsafaritourabudhabi.com
WhatsApp / Phone: +971 56 379 4806
Website: https://desertsafaritourabudhabi.com